Privacy Policy

1. Information We Collect

We collect information you provide directly when you sign up for or use Repairscope:

• Account information: name, email address, phone number, business name, and estimating platform preference
• Estimate data: PDF documents you upload for analysis, including vehicle information, claim numbers, and insurer details
• Usage data: pages visited, features used, time on site, device type, browser, and IP address
• Communication data: messages you send us via email or forms

2. How We Use Your Information

• Provide, operate, and improve the Repairscope service
• Process your estimate analyses and deliver results
• Communicate with you about your account, updates, and support requests
• Send occasional product updates and marketing communications (you can opt out at any time)
• Analyze usage patterns to improve the product experience
• Prevent fraud and ensure platform security

3. Third-Party Services

We use the following third-party services that may process your data:

• Hosting: Railway (application hosting), Cloudflare (website hosting and CDN)
• Analytics: Google Analytics 4, Microsoft Clarity (session recording and heatmaps)
• Advertising: Google Ads (conversion tracking)
• AI Processing: Anthropic Claude API (estimate analysis; your data is processed per their data usage policy and is not used to train models)
• Payment Processing: Stripe (if applicable; we do not store credit card numbers)

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login session
• Understand how you use the site (analytics)
• Measure advertising effectiveness

You can control cookie preferences using the banner on our site or through your browser settings. Declining analytics cookies will disable Google Analytics and Microsoft Clarity tracking.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Data portability: Request your data in a machine-readable format
• Opt out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at support@repairscope.co.

6. Data Retention

We retain your account data for as long as your account is active. Estimate data (uploaded PDFs and analysis results) is retained for 12 months after your last login. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

7. Children's Privacy

Repairscope is a business-to-business service designed for collision repair professionals. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will delete it.

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

support@repairscope.co